Selecting an HVAC contractor is an important decision that you shouldn’t decide upon without doing some investigating to make sure you’re making the correct choice.
First, find a contractor who will ask you about your wants and needs and more importantly, listen to you. With that tidbit, they should be able to present up to four options from which you can select.
When they set up your installation, is it when you wish to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a do-it yourself affair and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a bunch of steps in-between. You could get the highest rated system, but if it’s not installed correctly you may not get the best performance.
Here are some other questions to help you make the best choice while researching your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and rigorous tests designed by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace-of-mind knowing your contractor has undergone rigorous professional training.
Do they have references or referrals?
A professional HVAC company should be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their profession and will be able to provide referrals for previous work.
Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are usually the most valuable recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason many states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help get around any potential concerns.
When is the best time to ask these questions?
The best time to ask questions and find an HVAC contractor is right now, before something occurs with your system. Get your furnace looked at while it’s running as usual and set up your routine maintenance.
Your family’s health, comfort and safety is our business at Point Heating & Cooling in Plover. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 715-504-0533. We look forward to becoming your partner in keeping your system running safely and efficiently.